90-Day Money-Back Guarantee
We believe in the effectiveness of Creamole. If you are not satisfied with your results after correct application, you can contact us within 90 days of receiving your order.
90 days of certainty for your order
Give Creamole and your skin enough time. If the results do not meet your expectations despite correct application, we will personally review your progress and find a suitable solution together.
What we need from you
We want to keep the guarantee process as straightforward as possible. To help us understand your application process, we only need some basic information.
Application according to instructions
You have used Creamole according to the package insert and followed the steps described there for preparation, application, and subsequent care.
No influencing products
No additional products that could affect the effectiveness of Creamole or the healing process were used on the treated area during the relevant application period.
Contact us in advance if you are unsure →Briefly document the results
For review, we need a clearly visible before picture as well as a current or after picture of the treated area. If you have additional pictures of the progress, you are welcome to send them as well.
Give your skin enough time
Please give the treated area at least 30 days so that the results can be sufficiently assessed. The healing process can vary from person to person.
One box per order
The money-back guarantee applies to one Creamole box per order.
Report within 90 days
Your request must be received by us no later than 90 days after you receive your order.
Your guarantee in 3 simple steps
No complicated form: A short message with the most important information is sufficient.
Send a message
Write to us via our contact form or by email at info@creamole.de.
Simply send us your order number, a brief description of the progress, and your before and current or after picture.
We will review your progress
Our team will personally review your information and generally get back to you within 14 days.
If, based on the progress, we conclude that further application is advisable and you no longer have any cream available, we will provide you with an additional Creamole box free of charge for continued use.
Receive a suitable solution
Depending on the application process, we will find the right solution together. This may be a free additional application with Creamole or – if the results are still not satisfactory – a refund under our 90-day guarantee.
An approved refund will be issued using the original payment method.
We are here to help you personally.
Do you have questions about application, progress, or the guarantee? You will find many helpful answers in our FAQ. Alternatively, you can contact our team directly at any time.